1. Policy Overview
This Shipping Policy applies to all orders placed on the e-commerce platform laroche-posayhub.it.com, regulating the order processing, shipping, delivery, and related service standards for all La Roche-Posay skincare products sold on the platform. All customers who place orders on this website shall automatically recognize and abide by the terms of this policy. We adhere to standardized, transparent, and efficient distribution services to ensure stable and reliable product delivery for global customers.
2. Order Processing Time
After customers successfully place and pay for orders on laroche-posayhub.it.com, our team will complete order verification, product sorting, packaging, and outbound processing within 1 to 3 working days. Orders placed on non-working days and holidays will be processed sequentially on the first working day after the holiday. We will conduct strict quality inspection and waterproof and shockproof packaging for all skincare products before shipment to avoid product damage, leakage, or contamination during transportation.
3. Global Delivery Standard
laroche-posayhub.it.com implements a unified global delivery standard, with no differentiated delivery time settings for domestic and international orders. The standard delivery cycle for all valid orders is 6 to 12 working days. This delivery cycle covers the whole process of order outbound, logistics transportation, customs clearance inspection (for international orders), and terminal distribution.
4. Expedited Delivery Service
To meet customers’ urgent product use needs, we provide optional expedited distribution services for all products on the platform. Customers can select the expedited delivery option during the order placement process. Our team will prioritize processing and dispatching expedited orders to shorten the overall delivery cycle on the premise of ensuring product safety and integrity.
5. Shipping Fee Standard
All products displayed and sold on laroche-posayhub.it.com enjoy a permanent free shipping policy. Customers do not need to pay any additional logistics handling fees, packaging fees, or delivery fees for any valid orders. All shipping costs are fully borne by our platform.
6. Delivery Responsibility Reminder
Customers shall ensure that the reserved delivery address, contact information, and postal code are accurate and complete when placing orders. Loss or delay caused by incorrect address information, unconnected contact information, or customer’s failure to sign for the package in time shall be borne by the customer. Once the package is successfully delivered to the customer’s reserved address, the transportation risk of the goods will be transferred to the customer.