1. Policy Scope
This Refund Policy is applicable to all product purchase transactions completed on laroche-posayhub.it.com, clarifying the eligible conditions, processing procedures, time limits, and related specifications for customer refund applications. This policy is linked to the platform’s return service rules, ensuring that customers can enjoy standardized and guaranteed refund services while shopping.
2. Return and Refund Eligibility
All unused, unopened, and intact La Roche-Posay skincare products purchased from laroche-posayhub.it.com are eligible for return and refund applications. The products must retain original packaging, labels, and accessories, without artificial damage, pollution, or overdue use. Products with quality problems, damage during transportation, or incorrect delivery by the platform can also apply for free returns and full refunds in accordance with the policy.
3. Return Time Limit
Our platform provides a 60-day free return service for all customers. Within 60 days from the date of successful order delivery, customers can initiate a return and refund application for eligible products through the platform’s customer service channel. Return applications exceeding the 60-day time limit will not be accepted by the platform due to the failure to meet the after-sales service cycle requirements.
4. Refund Processing Cycle
After we receive and verify the returned products to confirm that they meet the return standards, we will complete the internal review and initiate the refund process within the working day. The funds will be fully returned to the customer’s original payment account within 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing cycle of the customer’s payment institution, and our platform will actively follow up on the refund progress.
5. Free Return Service
All eligible return applications on laroche-posayhub.it.com enjoy a free return policy. Customers do not need to bear any return logistics fees, inspection fees, or handling fees. All return-related costs are undertaken by our platform, reducing the customer’s after-sales shopping cost.
6. Non-Refundable Situations
The following situations do not support return and refund services: products that have been opened, used, damaged artificially, or contaminated; products that have exceeded the shelf life after delivery; products with missing original packaging and accessories; return applications exceeding the 60-day free return cycle; and customized products (if any) on the platform.